Refund Policy
The guide is a digital product that is delivered instantly, which makes refunds different from physical goods. This page explains plainly when you can get your money back.
14-day refund window. If the guide is not what you expected, email support@aicreatorlab.com within 14 days of purchase and we will refund you in full. You do not need to justify the request at length — a sentence about what did not work for you is enough.
1. How to request a refund
Email support@aicreatorlab.com from the address you used at checkout, within 14 days of your purchase date, and include:
- your Stripe receipt or order number;
- which edition you bought (English or Spanish);
- a short note on why it did not work for you — this is genuinely used to improve the guide.
2. How long it takes
Requests are reviewed within 2 business days. Approved refunds are issued through Stripe to the original payment method. Your bank typically posts the funds within 5–10 business days, which is outside our control.
You will receive an email confirming the refund has been issued.
3. When a refund may be declined
We aim to approve honest requests. A refund may be declined where:
- the request is made more than 14 days after purchase;
- the guide has been shared, redistributed, resold, or uploaded elsewhere, in breach of the Terms;
- there is evidence of repeated buy-and-refund activity across orders.
A request is not declined simply because you downloaded and read the guide. You cannot evaluate a written guide without reading it, and we do not treat reading it as a reason to refuse.
4. Results are not a basis for refund after the window
The guide teaches a workflow; it cannot guarantee a particular output, audience, or income. AI generation varies between runs, and third-party tools change. These are explained before purchase and are not grounds for a refund outside the 14-day window.
5. Problems with delivery
If you paid and did not receive access, that is not a refund situation — it is a delivery problem, and we will fix it. Email us with your receipt and we will restore your download the same day. If we cannot deliver the product to you at all, you receive a full refund regardless of how much time has passed.
6. Duplicate and accidental purchases
Bought the same edition twice, or bought the wrong language? Email us and we will either refund the duplicate in full or swap it for the other edition, whichever you prefer. The 14-day limit does not apply to genuine duplicate charges.
7. Your statutory rights
This policy is offered in addition to any rights you have under consumer law in your country, and does not replace them. Where local law grants you a stronger right to cancel or refund a digital purchase, that law applies.
8. Contact
All refund matters: support@aicreatorlab.com. We read every message.
AI Creator Lab is an independent educational brand and is not affiliated with, endorsed by, or sponsored by Rockstar Games, Take-Two Interactive, or their affiliates. Questions about this page? Email support@aicreatorlab.com.